|
FAQ / Frequently Asked Questions:
Thank you for choosing Lifelike Silk. Below we have listed some of our frequently asked questions to make your shopping experience more convenient.
|
|
Q: When will I receive my product?
A: Generally, you can call or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
to track an order. Also to get a better idea of when your item will ship, you may contact our customer service department before you place the order for current stock status and available quantity. Generally, all orders ship within 7-10 business days and arrive within 10-14 business days. See our Shipping / Tracking & Warranty Info page.
Q: Can I pay for expedited shipping?
A: Yes. You must contact customer service so we can make sure the item is on hand and we will have to take the order over the phone.
Q: What are the dimensions of the pot?
A: On average, they are anywhere from 8"-10". Please contact customer service if you need the exact dimensions.
Q: Can I use them outdoors?
A: Currently, we are not offering any trees or plants for exterior use.
Q: How can I check if my order has been shipped?
A: First, check your e-mail (inbox, spam/junk folder.) We send tracking numbers via e-mail. If you haven’t received your tracking number, then call customer service.
Q: I saw a silk tree on the homepage but I can’t find it in its category. Where is it?
A: The product may have been discontinued or is currently out of stock.
Q: How are your trees measured?
A: Our trees are hand-made and the dimensions are variable. The height of our trees is measured from the bottom of the pot to the highest point of the leaf and after the leaves are unpackaged they may settle to a smaller height. Before you purchase you should always measure the area you are going to place the plant so you can be sure that it fits.
Q: What is your return policy/how do I return a plant?
A: Please refer to our shipping and tracking page to find out more or contact customer service at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Q: Is a signature required for delivery?
A: A signature may be required for American Express customers if your order is shipped to an address other than the billing address and if the order is over $50.
Q: I live in Canada / Hawaii / Alaska. How do I order if your checkout page doesn't give me the option?
A: For customers who live in Canada, Hawaii or Alaska, just call our local phone number (760) 268-1927. Free shipping does not apply to these customers
|
