Shipping and Tracking:

Ordering & Shipping:

Our products usually arrive to you within 14 business days depending on your geographical location. 

*If a product is on back order, you will be informed either by phone or e-mail.

Our products are shipped by UPS ground service ONLY.

Order Process:

Step 1:  Shopping Basket
The shopping basket contains all the items you selected while shopping.  During this step, you can add, delete, and change item quantities and enter a coupon code if available.

Step 2:  Shipping & Billing
You are asked to provide your billing address as well as the shipping address.

Step 3:  Review Order
Your order will be sorted by shipping address for your review.  You can make changes or go ahead and place your order.  Be aware that if you do not provide an e-mail address, you will not receive a copy of the invoice or a tracking number.  Your e-mail is not used for any marketing.

Step 4:  Order Confirmation
A final confirmation summary of your order appears along with the contact information for Customer Service in case you need assistance.

Tracking & Billing:

Your credit card will be billed at the time your order enters the order process in our office.  Please allow up to 7-10 business days for tracking status to be available.   You may e-mail customer service to check shipping status.  You will be e-mailed a tracking number when your order has shipped.  Make sure to check your Inbox, Spam and Junk folder for the e-mail.

Shipping:

You should expect to receive delivery within 10-14 business days in the 48 contiguous states depending on your geographical location unless otherwise noted.  Please remember weekends and holidays for shipping purposes.  Some months may be very busy and it may take a little longer to get out your order.  We will do everything in our power to get it out as fast as we can.  Please allow one day for processing your order paperwork.

Cancelling an Order:

To cancel your order, please contact us by phone. 

*If a product is on back order, you may exchange for another product or cancel your order for a full refund.

Returns:

If returning an item, please contact us via phone or e-mail regarding why.  A RGA# must be given to you and it must be written on the outside of the box or the shipment back to us may be rejected at the warehouse.  You will also need a return address.  The customer is responsible for shipping the returned item back to us. A restocking fee of up to 20% may apply.

*If a product is shipped back to us without a RGA #, it may be refused.

For items incorrect upon receipt, we will send a UPS call tag for UPS to pick up the incorrect tree and we will ship you the correct product.  We will make every effort to get you the correct product.  For products damaged upon receipt, a picture must be e-mailed to us to document the damaged product.  We will then ship you a new tree at no cost.  NO CREDITS OR EXCHANGES FOR A DIFFERENT ITEM. 

LifeLike Silk cannot accept any packages freight collect or COD.  All packages must be shipped prepaid.  Returns must be inspected before final decisions are made on credits.

All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase.  Please allow 2-3 weeks for processing.  We do not keep credit card information on file.

When You Receive Your Order:

Do not refuse delivery for minor damage.  If a package is damaged, check the contents for damage before refusing delivery.  If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt.  Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.  All returns must be made within 30 days of receipt of your item.